Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to share your own experience with an Australian online casino? We welcome all genuine enquiries and read every message we receive.
How to Reach Us
The fastest way to get a response is by email. Send your message to [email protected] and we will aim to reply within 48 hours on business days. For detailed questions — particularly those about bonus terms, payment methods or specific casino comparisons — the more context you include, the more useful our reply will be.
What We Can Help With
- Review accuracy — if you believe information on a casino page is out of date or incorrect, let us know which page and what has changed.
- Reader experiences — your first-hand experience with a casino we cover (positive or negative) helps us keep our assessments grounded in real-world use.
- Bonus and withdrawal questions — we can point you toward the relevant section of our site, though for account-level issues you will need to contact the casino directly.
- Editorial or partnership enquiries — if you represent a brand and wish to discuss how we evaluate and list casinos, please include full details in your email.
- Responsible gambling concerns — if you or someone you know is experiencing difficulty with gambling, visit our responsible gambling page for resources and support services available in Australia.
What We Are
Online Casinos Australia is an independent comparison and review site. Our editorial team researches and assesses offshore online casinos available to Australian players, covering areas such as licensing, online pokies, live dealer games, bonuses, payment methods and withdrawal speeds. We earn commission when readers follow links to casino partners, but that relationship does not determine our rankings or editorial positions — you can read more on our about us page.
We do not operate a casino, process payments or hold player accounts. For any issue with funds, account verification or game disputes, the casino's own support team is the correct point of contact.
Response Times and Expectations
We aim to respond to all enquiries within 48 hours. During busy periods it may take a little longer. Emails that are incomplete, abusive or clearly automated may not receive a reply. We do not offer live chat or phone support — email is the only channel monitored by our team.
Staying Up to Date
If you are looking for the latest casino comparisons, bonus information or payment guides rather than needing to contact us directly, the best place to start is the site itself. Our reviews are fact-checked regularly, and you can review the full terms and conditions that govern how we present and update content.
We are committed to keeping information accurate for Australian players. If something looks wrong, we genuinely want to know — your message goes directly to the people who write and maintain these pages.